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Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address:    The Complaints Officer

                     Cornerstone Finance

                     Unit E, Copse Walk

                     Cardiff Gate Business Park

                     Cardiff

                     CF23 8RB

Tel no:        02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

Address:    The Financial Ombudsman Service

                     Exchange Tower

                     London

                     E14 9SR

Tel no:        0800 0234 567

Red Barrow Mortgage Solutions Ltd is registered in England and Wales. No. 16012841. Registered Office: 16 Hennals Avenue, Redditch, Worcestershire, B97 5RX.
Red Barrow Mortgage Solutions Ltd is an Appointed Representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority.
Cornerstone Finance Group Ltd is registered in England & Wales. No. 08458702. Registered Office: Unit E Copse Walk, Pontprennau, Cardiff, Wales, CF23 8RB.
Red Barrow Mortgage Solutions Ltd (No. 1031835) and Cornerstone Finance Group Ltd (No. 767202) are entered on the Financial Services Register at  https://register.fca.org.uk/
.